Thank you for purchasing Skullcandy products.
- If you are trying to register your new Skullcandy product please visit the following registration page.
- If you are having trouble with your product, please fill out the form below to request warranty assistance.
- For a list of commonly asked questions regarding the Skullcandy warranty process please view the following link FAQ’s.
All Skullcandy products have a limited manufacturers lifetime warranty in two categories:
- Aggressive Listening Discount: All Skullcandy products that fail due to "aggressive listening"--that is, if Skullcandy products fail or break due to a crazy crash on the mountain or a violent head-banging session... or any other reason that is not a product defect, we will still hook you up! Send in whatever remains of your product, and we will send you a coupon good for 50% off any product in our Online Shop.
- Defective Product Replacement: We will gladly replace any defective Skullcandy product. Please write a detailed description of the problem below so our team can serve your needs quickly.
*Please fill out a separate warranty form for each defective product that you intend to submit for the aggressive listening discount, or warranty replacement. Each product needs its own warranty claim in order to be processed, if you send in multiple products but only fill out the form once you will only receive one discount coupon/product replacement.
Collaboration Warranty
If you need to warranty a Skullcandy collaboration product, e.g., goggles, a helmet or jacket which contains Skullcandy audio components, etc… Please contact the product manufacturer for warranty details (see below). For help troubleshooting these products please contact Skullcandy at 1.888.My.Skull or via email: Contact Skullcandy
For assistance with product warranty contact:
To extend the life and usability of your headphones avoid wrapping them around your MP3 player of choice.
Read our Return Policy!
NOTE: Discontinued or limited edition products may not be available for warranty replacement. Skullcandy reserves the right to replace any out-of-stock, discontinued or limited edition product with a comparable product.
For softgood items such as wristbands, shirts, etc please give us a call at 1.888.My.Skull.
Skullcandy WILL NOT replace a set of headphones if only the removable extension cord, found on the GI's, Hesh, 2008 TI's, and Full Metal Jackets, has become defective. Please call 1.888.My.Skull if you need to replace your extension cord.
If you have any questions about your warranty request, please connect with Live Chat or contact Skullcandy Customer Service.
We will do everything possible to address your needs and have you rocking with Skullcandy ASAP!
Use the following form for warranty claims within the USA AND CANADA ONLY (we cannot handle international claims). For all claims outside the U.S. or Canada, please visit our international contact page.
